Hotel Policy

HOTEL POLICY

General Booking Policy:

1. Please abide by all local laws and guidelines as applicable.
2. Policies are booking specific and would be informed to the guest at the time of booking or upon Check-In.

Check-in Policy:

1. The primary guest must be at least 18 years of age to be able to check into the hotel.
2. The usual standard check-in time is 2 pm. In case you are planning to check in more than 2 hrs after standard check in time, please inform the reception desk regarding the same.
3. It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without an original copy of a valid ID, you will not be allowed to check-in.
4. We shall not be held liable to refund the booking amount or any part thereof in case of unavailability of rooms due to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond our control.

Early Check-in and Late Check-out:

1. Early Check-In: The standard check-in time is 2 pm, unless mentioned otherwise in your Booking voucher. Early check-in is subject to availability.

Extra charges will usually apply as per below policy:

Check-in Time	Early Check-in Charges
Before 6 AM	100% charges for one day payable as per room rates for the previous day
Between 6 AM and 12 PM	Upto 30% charges payable as per room rates for the previous day, depending on hotel policy
Between 12 PM and 2 PM	Complimentary

2. Late Check-out: The standard check-out time is 12 PM, unless mentioned otherwise in your Booking voucher. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will usually apply as per the below policy:

Check-out Time	Late Check-out Charges
Between 12 PM and 2 PM	Complimentary
Between 2 PM and 8 PM	Upto 30% of the room rate for the day, depending on hotel policy
After  8 PM	100% of the room rate for the day

 

Booking Extension Policy:

Any extension of stay at the Hotel is subject to availability of the rooms at the current ongoing rate and not at the rate at which the original booking was made.

Cancellation Policy:

1. If you need to cancel or change your reservation made through our website www.parvhotels.com, please contact +91 77952 24120 or write to us at reservations@parvhotels.com
2. The applicable refund amount will be credited to you within 7-14 working days.

   3. Hotel reserves the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in. Under all such cases, Hotel shall be under no obligation to refund any amount to the Guest.

Visitors Policy

1. Visitors are generally allowed to meet guests in the guest rooms during the day, except if there is an emergency.

   2. Visitors are not allowed to stay overnight.

2. Outside food is not allowed on the property.

   4. The Hotel front desk requires all visitors to present a government approved photo identity prior to accessing guest floors/rooms.

Child Policy

1. Stay of 1 child up to 5 years of age is complimentary without the use of an extra mattress.
2. For any child above 5 years or an adult included in the booking, an extra bed / mattress will be provided for a charge of Rs 550 to be paid at the Hotel.

 

Pets

1. Pets are not allowed at the Hotel.

Code of Conduct:

1. Illegal activities are not permitted in our Hotel.
2. You should be aware that the Hotel may refuse service or evict you
   a) For refusal or failure to pay for accommodation.
   b) If you destroy, damage, deface or threaten harm to hotel property or guests.
3. Please keep the Hotel room  and overall property in a good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Hotel assets (except normal wear and tear).

Smoking, Drugs and Alcohol

1. Smoking is prohibited in the Hotel’s lobby and hallways,. Regarding smoking in the room, it is advisable to check with the Hotel Front Desk in advance.
2. Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Hotel. Any evidence or suspicion of drug use at the Hotel will also be reported immediately to the police.
3. Drinking alcohol is prohibited in all public areas like the Hotel’s lobby, hallways, and parking areas of OYO Hotels, except the restaurants. Please contact the Hotel Front Desk regarding consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.

Beware of Fraud:

1. We do not authorise any of our employees, consultants, third-party vendors, associates to collect payment in any other form other than payments from our secure website payment gateway, our hotel reception and our affiliated OTA payment gateway links.
2. Any instances where collection of payment is attempted from any unauthorized payment gateways other than the ones mentioned above are acts of fraud. Encountering and acting on the same is solely on your own accord and discretion. We will not be responsible for any loss/liability arising out of such an event.